Your mission

• Setup, configuration, troubleshooting and maintenance of new server environments as well as existing infrastructure.
• Support our Internal IT team regarding workstations and mobile devices.
• Setup, configuration, troubleshooting and maintenance of our backend environments like VMware.
• Supporting and educating our Second Level Support in close contact with their customers.
• Proactive monitoring of systems and Telio application to detect potential problems and solve them prior to any incident.
• Create design specifications, installation instructions, procedures, checklists, and other network-related documentation.
• Work closely with other IT teams in an international environment.
• Take part in an On Call rotation and NOC duties.

Your profile

• Three to five years of experience in system administration, system architecture, or a related field.
• B.Sc. in Computer Science (preferred), otherwise practical education with certifications like MCSA or MCSE.
• Deep knowledge of Windows operating systems including Active Directory, Windows Server, back-office products, and workstations.
• Good knowledge of Linux operating Systems is a huge plus.
• Good knowledge of Confluence/Jira.
• Good Scripting skills.
• Good network knowledge.
• Experience with VMware virtualization and containerization is a plus.
• Experience with cloud services (AWS, Microsoft Azure) also is a plus.
• Experience with monitoring systems.
• Excellent communication and technical documentation skills.
• Profound willingness to solve problems sustainably.
• Proficient/Good in English and Portuguese skills both spoken and written.
• Ability to travel internationally on a regular basis.

Why us?

• Open corporate culture: Immerse yourself in an international working environment where ideas and diversity are encouraged.
• Collegial working atmosphere: Enjoy a working atmosphere characterised by collaboration and a hands-on mentality
• Meal allowance through vouchers/card
• Company health insurance plan

About us

Telio is a medium-sized, internationally active, rapidly growing company in the field of telecommunications and IT services in the prison sector. As the European market leader, we have been providing communications solutions for prisons and their inmates worldwide for 25 years. With more than 270 employees, we are active in 25 countries and develop, install and operate communication and media systems that make an important contribution to resocialization in prisons as well as in correctional facilities.