Your mission
At our Service Desk, the following responsibilities are part of your role:
Being the first point of contact for customer requests.
Collaborating with internal teams and external partners to solve issues.
Understanding and documenting requests, following standard procedures.
Providing advice, resolving minor issues, and escalating when needed.
Keeping tickets and the knowledge base up to date.
Classifying and prioritizing incidents, ensuring timely communication and resolution.
Aiming for high first contact resolution and meeting SLAs.
Working in shifts on weekdays, with on-call duties during evenings and weekends.
Why us?
In accordance to the Belgian Law we offer our employees:
- 20 days vacation.
- Vacation pay: You get 92% of one monthly gross as vacation pay.
- Holiday pay: You get 1 month salary in December on top.
Additionally we provide:
- You receive Pluxee meal vouchers for your working days.
- A gym corner in the office.
- A company phone with contract.
- Snacks and drinks in the office.
About us
Telio is a medium-sized, internationally active, rapidly growing company in the field of telecommunications and IT services in the prison sector. As the European market leader, we have been providing communications solutions for prisons and their inmates worldwide for 25 years. With more than 270 employees, we are active in 25 countries and develop, install and operate communication and media systems that make an important contribution to resocialization in prisons as well as in correctional facilities.
