Your mission

• Network Installation and Support: Install, configure and support network environments using technologies like Extreme Networks, Cisco, and Fortinet.
• Firewall Management: Install, configure and support firewalls, including Fortigate and Cisco, to protect network infrastructure.
• Design and Administration: Design, implement and administer customer network environments, ensuring high availability, performance and resilience.
• Second-Level IT Support: Provide 2nd Level IT Support for local field services, troubleshooting complex network issues and maintaining seamless operations.
• Network Monitoring and Administration: Monitor and administer local network environments, optimizing performance and ensuring security.
• Incident Management: Manage, document and resolve incidents using the Jira ticketing system.
• Network Optimization and Upgrades: Assess network performance and implement upgrades, including firmware updates and hardware replacements.
• Documentation and Reporting: Maintain comprehensive documentation and generate regular reports on network performance.
• Disaster Recovery Planning: Develop and maintain disaster recovery plans for network infrastructure.
• Network Audit and Compliance Checks: Conduct regular network audits to ensure compliance with regulations.
• International Team Collaboration: Collaborate with an international IT team on cross-border projects.
• Standby Participation: Participate in standby duties.

Your profile

• You hold certifications for network devices such as CISCO-CCNA, Fortinet, or Extreme Certified Associate.
• You possess more than 3 years of experience as a network engineer.
• You have more than 3 years of experience working in an international team as a network engineer.
• Your background includes experience in the administration of phone systems (not required but advantageous).
• You have a strong understanding of centrally managed network systems and environments.
• Your strength lies in your technical documentation skills.
• You are proficient in Portuguese and English, both spoken and written.

Why us?

• Open corporate culture: Immerse yourself in an international working environment where ideas and diversity are encouraged.
• Collegial working atmosphere: Enjoy a working atmosphere characterised by collaboration and a hands-on mentality
• Meal allowance through vouchers/card
• Company health insurance plan

About us

Telio is a medium-sized, internationally active, rapidly growing company in the field of telecommunications and IT services in the prison sector. As the European market leader, we have been providing communications solutions for prisons and their inmates worldwide for 25 years. With more than 270 employees, we are active in 25 countries and develop, install and operate communication and media systems that make an important contribution to resocialization in prisons as well as in correctional facilities.