Your mission
- Server Management: Setup, configure and maintain server environments for optimal performance.
- Infrastructure Maintenance: Perform routine updates and maintenance.
- VMware Management: Ensure high availability and performance of VMware infrastructure.
- Second Level Support Collaboration: Guide and support the Second Level Support team to help them assist their customers effectively.
- Proactive System Monitoring: Proactively monitor systems and networks to prevent issues, implement solutions to prevent downtime or performance degradation.
- Backup and Recovery: Manage backup solutions and test recovery procedures. Ensure backups are performed and recovery procedures are tested and documented.
- Incident Management: Lead resolution efforts for complex incidents to ensure minimal impact on operations.
- Asset Management: Maintain hardware and software inventory, ensuring compliance.
- Audit and Compliance: Conduct audits to ensure policy and regulatory compliance.
- Documentation and Design: Create and maintain network-related documentation (e.g. design specifications, installation instructions, procedures, checklists).
- International Collaboration: Work with global IT teams on cross-border projects.
- Standby Duties: Participate in standby duties.