Your mission

• Server Management: Setup, configure and maintain server environments for optimal performance.
• Infrastructure Maintenance: Perform routine updates and maintenance.
• VMware Management: Ensure high availability and performance of VMware infrastructure.
• Second Level Support Collaboration: Guide and support the Second Level Support team to help them assist their customers effectively.
• Proactive System Monitoring: Proactively monitor systems and networks to prevent issues, implement solutions to prevent downtime or performance degradation.
• Backup and Recovery: Manage backup solutions and test recovery procedures. Ensure backups are performed and recovery procedures are tested and documented.
• Incident Management: Lead resolution efforts for complex incidents to ensure minimal impact on operations.
• Asset Management: Maintain hardware and software inventory, ensuring compliance.
• Audit and Compliance: Conduct audits to ensure policy and regulatory compliance.
• Documentation and Design: Create and maintain network-related documentation (e.g. design specifications, installation instructions, procedures, checklists).
• International Collaboration: Work with global IT teams on cross-border projects.
• Standby Duties: Participate in standby duties.

Your profile

• Education: You hold a Bachelor's degree in Computer Science (preferred) or similar.
• Experience: You bring over five years of experience in system administration, IT system architecture, network management, or a related field.
• Technical Expertise:
  • Your strength lies in your extensive knowledge of Windows operating systems, including Active Directory, Windows Server, back-office products, and workstations.
  • VMware virtualization is a key area of expertise for you.
  • You are well-versed in Confluence and Jira.
  • Linux operating systems are a strength of yours.
  • Experience with cloud services such as AWS and Microsoft Azure is a valuable asset you possess.
  • You have a solid background in monitoring systems.
  • Administration of phone systems is an advantageous skill you have, though not required.
• Skills:
  • Your communication and technical documentation skills are excellent.
  • You are proficient in German and English, both spoken and written.

Why us?

• Modern, centrally located office: Just a 5-minute walk from Bahrenfeld station - easy access guaranteed!
• Open corporate culture: Immerse yourself in an international working environment where ideas and diversity are encouraged.
• Collegial working atmosphere: Enjoy a working atmosphere characterized by collaboration and a hands-on mentality
• Hybrid working model: Flexibility - combine on-site and home office work.
• 30 days holiday: More time for relaxation and leisure. Additional days off on 24 December, 31 December and half a day on your birthday.
• Attractive remuneration package: We reward your performance appropriately.
• Sodexo vouchers: For carefree catering while you work.
• HVV season ticket or underground car park subsidy: Support for your convenient journey.
• JobRad: Take advantage of the opportunity to lease a JobRad after your probationary period.
• Company pension scheme: With a generous 25% employer contribution of up to €75.

About us

Telio is a medium-sized, internationally active, rapidly growing company in the field of telecommunications and IT services in the prison sector. As the European market leader, we have been providing communications solutions for prisons and their inmates worldwide for 25 years. With more than 270 employees, we are active in 25 countries and develop, install and operate communication and media systems that make an important contribution to resocialization in prisons as well as in correctional facilities.