Your mission

• Network Installation and Support: Install, configure, and support network environments using technologies such as Extreme Networks, Cisco, and Fortinet, ensuring optimal performance, security, and reliability.
• Firewall Management: Install, configure, and provide ongoing support for firewalls, including Fortigate and Cisco, ensuring the protection of network infrastructure from threats and unauthorized access.
• Design and Administration: Design, implement, and administer customer network environments, tailoring solutions to meet specific client needs and ensuring high availability, performance, and resilience.
• Second-Level IT Support: Act as 2nd Level IT Support for local field services, providing expert assistance, troubleshooting complex network issues, and maintaining seamless operations.
• Network Monitoring and Administration: Monitor and administer local network environments, proactively identifying potential issues, optimizing performance, and ensuring secure network operations.
• Incident Management: Efficiently manage, document, and resolve incidents using the Jira ticketing system, ensuring accurate tracking, timely resolution, and communication of network-related issues.
• Network Optimization and Upgrades: Continuously assess network performance and implement upgrades or optimization strategies, including firmware updates, hardware replacements, and software patches.
• Documentation and Reporting: Maintain comprehensive documentation of network configurations, changes, and procedures, and generate regular reports on network performance, incidents, and improvements.
• Disaster Recovery Planning: Develop and maintain disaster recovery plans for network infrastructure, ensuring that backup and recovery procedures are tested and effective in restoring services after a failure.
• Network Audit and Compliance Checks: Conduct regular network audits to ensure compliance with internal and external regulations, identifying areas for improvement and implementing necessary changes.
•  Act as a liaison between Telio's Information Systems Security (ISS) team and the French client's ISS team, which operates in strategic markets
• International Team Collaboration: Collaborate with an international IT team, contributing to cross-border projects and ensuring cohesive network management and support across global operations.
• Standby Participation: Participate in standby duties

Your profile

• Certifications for Network devices like CISCO-CCNA, Fortinet or Extreme Certified Associate
• More than 5 years of experience as network engineer
• More than 3 years of experience in an international team as network engineer
• Experiences in administration of phone systems. (Not required but advantageous)
• Good knowledge central managed network systems and environment
• Technical documentation skills
• Fluent in French and proficient English skills, both spoken and written.
• Ability to travel internationally (10% - 20%)

 

Why us?

• The opportunity to work in a dynamic and evolving environnement
• Opportunities for professional development and growth
• Professional challenges, stimulating and diverse tasks
• Multicultural environment
• Flexible work hours and remote working days

About us

Telio is a medium-sized, internationally active, rapidly growing company in the field of telecommunications and IT services in the prison sector. As the European market leader, we have been providing communications solutions for prisons and their inmates worldwide for 25 years. With more than 270 employees, we are active in 25 countries and develop, install and operate communication and media systems that make an important contribution to resocialization in prisons as well as in correctional facilities.