Purpose of the job
The commissioning technician is responsible for performing maintenance and repairs on the client's site. They ensure the compliance of processes and the proper application of safety, hygiene, security, and quality standards before transferring operational responsibility of the system to the client.
Description of Key Activities
• Carry out maintenance and minor repairs on standard products at the customer's site
• Analyze and provide solutions to technical problems on standard products at the customer's site
• Perform on-site interventions / resolve issues as quickly as possible
• Ensure follow-up on actions and commitments made to the customer
• Write the service report
• Update the customer intervention tracking system with relevant information
• Report risky situations, incidents, and continuous improvement work
• Update the installed base and report potential leads and opportunities
• Provide technical support to internal teams
Participate in the development of technical expertise
• Assist in the preparation of assignments by reviewing project-related documents (contract, specifications, installation plans, etc.) as well as technical specifications (equipment and processes) prior to the intervention.
• Participate in defining schedules and organizing the different phases of commissioning installations based on the collected data.
• Verify that the installation assembled on-site complies with the specifications outlined in the documents and provide technical support to the client to fix any malfunctions in collaboration with the support service manager.
• Conduct a series of tests on the installations to ensure the proper functioning of the system.
• Assess the extent of any deviations from technical specifications, propose and implement corrective actions.
• Visit construction sites to supervise the installation of equipment.
Mission monitoring
• Provide regular and weekly reports on the progress of the commissioning and send them internally and/or to the client.
• Write operational manuals for the installation for the operators.
• Sign the installation acceptance report acknowledging the client's takeover and the transfer of responsibility for its operation.
Managing a partnership relationship with clients
• Maintain a trusting relationship with clients by adapting to different contacts based on their technical knowledge, as well as the location of the assignment, and provide an advisory role to clients.
Frequent travel expected (Île-de-France and northern France) + company vehicle + per diem + remote work (depending on schedule and organization)
Field Service Engineer M/W
Paris, Home Office (FR)
Full-time
Permanent employee
41,000 € per year
Your mission
Your profile
Specific professional knowledge
Experience and skills in information technology, networking, and wireless technologies (industry experience)
Experience and skills in electronic systems and radio frequencies
Ability to use appropriate tools (ticketing systems, project tracking tools) and report on performance
Proficiency in technical English
Organization / autonomy / initiative
Communication skills
Adaptability and responsiveness
Ability to work to deadlines
This profession can be accessible with a bachelor's degree + 3 years of higher education
Bac Pro diploma, BTS in Maintenance, Professional Bachelor's degree
Specialization and/or knowledge in electronics and radio frequency is appreciated and valued.
Experience and skills in information technology, networking, and wireless technologies (industry experience)
Experience and skills in electronic systems and radio frequencies
Ability to use appropriate tools (ticketing systems, project tracking tools) and report on performance
Proficiency in technical English
Organization / autonomy / initiative
Communication skills
Adaptability and responsiveness
Ability to work to deadlines
This profession can be accessible with a bachelor's degree + 3 years of higher education
Bac Pro diploma, BTS in Maintenance, Professional Bachelor's degree
Specialization and/or knowledge in electronics and radio frequency is appreciated and valued.
About us
Telio is a medium-sized, internationally active, rapidly growing company in the field of telecommunications and IT services in the prison sector. As the European market leader, we have been providing communications solutions for prisons and their inmates worldwide for over 25 years. With more than 270 employees, we are active in 23 countries and develop, install and operate communication and media systems that make an important contribution to resocialization in prisons as well as in correctional facilities.