Your mission
The maintenance support technician ensures the upkeep of systems and makes sure to provide direct support to clients in handling their requests.
Description of main tasks
- Weekly monitoring of DNCI and DCND supervisions
- Weekly analysis and reporting of supervision analyses with the maintenance services
- Remote updating and maintenance of the equipment fleet
- Level I (see II) hotline for the anti-drone fleet (French only)
- Management of the hotline schedule with team members
- Creation and tracking of tickets related to fleet analyses and hotline
- Updating files
- Writing documentation
Your profile
Your scope of action and responsibilities are as follows:
- Ensure the compliance of processes and tools
- Ensure optimal operation
- Maintain and contribute to the development of systems and processes
- Work must be carried out ensuring everyone's safety and respecting internal quality requirements in connection with applicable codes/standards
- Actively participate in reporting risks or malfunctions and propose improvement ideas
Your profile is suitable if you have:
- Experience and skills in the field of information technologies, networks, and wireless technologies
- Experience, knowledge, and skills in electronic and radio frequency systems
- The ability to use appropriate tools and report on performance
- Proficiency in technical English
If you are:
- Organized / autonomous / capable of taking initiative
- Communicative, both in writing and orally
- Reactive and able to adapt quickly
- Able to work according to imposed deadlines
About us
Telio is a medium-sized, internationally active, rapidly growing company in the field of telecommunications and IT services in the prison sector. As the European market leader, we have been providing communications solutions for prisons and their inmates worldwide for over 25 years. With more than 270 employees, we are active in 23 countries and develop, install and operate communication and media systems that make an important contribution to resocialization in prisons as well as in correctional facilities.
