- Technical Capability: Assisting with network installations (RJ11, COAX, CAT, Fibre), cabling, and installation of phone equipment
- Support Methods: Telephone, Email and Remote Troubleshooting support to our customers. Remote Configuration of phone and network devices
- Remote Repairs: Repair and maintenance of phone and network devices
- Contractor Management: Working with and scheduling external contractors and service providers
- Logistics: Organisation of the logistics of new or defective phone or network components
- Service Management: ServiceNow/Jira Ticket handling, compiling technical information for maintenance, repairs and creating procedures and workflows
- Custom In House Software: Must be willing to learn new software and support our customers through telephone, email or on rare occasion in person visits.
- International Cooperation: Frequent interaction with Telio Group’s international teams
Service Desk Engineer
Perth
Full-time
Permanent employee
Your mission
Your profile
- Software or IT industry experience: Successfully completed technical training as a phone, cabling or IT technician or comparable technical training with professional experience in the field of phones, cabling or IT.
- Network Technology: Desirably, initial industry experience in one of the following areas: CAT5/6, Fibre, Telephone Cables, Cisco Networking, communication, and network technology or similar (Windows Server etc)
- Office: Knowledge of common Microsoft Office applications
- Agile or fast-paced environments: Experience working in agile development environments where software evolves frequently and training must adapt quickly.
- Security: The selection process will include background screenings, including criminal history checks, and you will have to undergo additional security screening by our customers security teams.
- Personality: Willingness to travel and assemble/repair devices at times. High willingness to learn, a self-reliant way of working. Efficient work organisation and time management. Customer-oriented work and professional appearance.
Why us?
- Professional challenges, inspiring, diverse tasks
- Learning path on new technologies
- Multicultural environment
- Flexible working hours and home office days
- Relaxed atmosphere, steady, supportive international team
Über uns
Telio ist eine mittelständische, international agierende, stark wachsende Unternehmensgruppe im Bereich Telekommunikation und IT-Dienstleistungen im Strafvollzug. Als europäischer Marktführer bieten wir seit mehr als 25 Jahren Kommunikationslösungen für Haftanstalten und ihre Insassen weltweit. Mit mehr als 270 Mitarbeitern sind wir in 23 Ländern tätig und entwickeln, installieren und betreiben Kommunikations- und Mediensysteme, die im Justizvollzug genauso wie im Maßregelvollzug einen wichtigen Beitrag zur Resozialisierung leisten.