Field Engineer

Duties and responsibilities

• Service, maintenance and repairs of telecommunications devices within the customer locations (prisons) within the Czech Republic (primarily východní Čechy, Vysočina, Morava, Slezsko).
• Diagnostics and incident resolution – remotely and on-site. Think about solving technical problems and looking for optimal procedures– in cooperation with customer or internal colleagues.
• Equipment replacements and repairs (telephones, audio converters, UPS, modems, cabling, etc.).
• Participation in the installation, activationand testing of newly installed devices for telephone and video calling as part of an ongoing project.
• Working with service software (incident monitoring, root cause analysis).
• Cooperation with internal teams in the Czech Republic and abroad (through various online collaborative platforms e.g. Teams, Jira, email, phone).
• Carrying out preventive maintenance (checks and repairs).
• Cooperation in spare parts warehouse management.
• Regular travel around the Czech Republic.
  (initially 3–5 days a week, later approx. 3 days a week)

Required Qualifications, Experience & Competencies

Professional Experience & Skills

• Secondary school education in electrical engineering 
• Fluent Czech and ability to communicate in English
• Driving license category B + active driver
• User knowledge of working on a PC (MS Office, JIRA, Teams)
• Good communication skills, as you will be in daily contact with customers and act as a trusted partner for them
• Independence, reliability and responsibility
• Eagerness to learn new technologies

Advantages

• Experience in a similar position is an advantage (service technician / field engineer)
• Qualification and decree in electrical engineering

We are offering 

• The opportunity to continuously learn our systems, technologies and procedures
• Partially flexible working hours, the ability to organize your work largely independently
• After training, a combination of working from home and in the field
• Company car for business trips

• Laptop and mobile phone.
• Benefits: meal vouchers, 5weeks vacation+ sick leave days

• Start date as soon as possible
• It is a fixed-term contract for 12 months with possibility of extension
• Training will take place partly abroad (Bratislava, Budapest)
• Occasional business meetings expected in Prague
• Occasional on-call and stand-by duty based on agreed schedule is part of the role.